Just a couple of minutes ago, I posted on Tycoon Talk about the latest and yet another alleged anti-outsourcing bill. Representative Tim Bishop introduced last Wednesday, 7th December, the U.S. Call Center and Consumer Protection Act.
…requires overseas call center employees to disclose their location to US consumers and gives customers the right to be transferred to a US-based call center upon request.
According to Bishop’s website, the bill also has the full support of the 700,000-member Communications Workers of America.
The bill would require the U.S. Department of Labor,
to track firms that move call center jobs overseas; the firms would then be ineligible for any direct or indirect federal loans or loan guarantees for five years.
The legislation is designed to give Americans a choice to deal with American workers who must comply with American laws and to limit the threat of consumer fraud and identity theft at foreign call centers.
Is outsourcing to developing countries truly poses potential risk to sensitive customer information? I would love to hear your thoughts.
Read the complete article on Tim Bishop’s website.