U.S. Call Center and Consumer Protection Act: No more federal grants and loans to outsourcers

US Call Center and Consumer Protection ActJust a couple of minutes ago, I posted on Tycoon Talk about the latest and yet another alleged anti-outsourcing bill. Representative Tim Bishop introduced last Wednesday, 7th December, the U.S. Call Center and Consumer Protection Act.

…requires overseas call center employees to disclose their location to US consumers and gives customers the right to be transferred to a US-based call center upon request.

According to Bishop’s website, the bill also has the full support of the 700,000-member Communications Workers of America.

The bill would require the U.S. Department of Labor,

to track firms that move call center jobs overseas; the firms would then be ineligible for any direct or indirect federal loans or loan guarantees for five years.

The legislation is designed to give Americans a choice to deal with American workers who must comply with American laws and to limit the threat of consumer fraud and identity theft at foreign call centers.

Is outsourcing to developing countries truly poses potential risk to sensitive customer information? I would love to hear your thoughts.

Read the complete article on Tim Bishop’s website.


2 thoughts on “U.S. Call Center and Consumer Protection Act: No more federal grants and loans to outsourcers

  1. If you look at it in the long run, passing that bill would either weaken or kill large companies that have chosen to outsource. With the econmical crisis still ongoing, moving operations would cut down operations for companies and increase expenses amongst corporations. Surveys do show that customer service satisfaction scores are greatly higher from offshore companies rather than US based. Lets face reality a decade ago US based companies had so many openings for callcenter agents posts, but people did not want to apply because they saw it as a low class job. Now that people in the US look to the callcenter jobs as a last resort for jobs people expect companies to just drop everything that they have establashed and move back. Where is the logic in that. I am just describing reality as it is.

    1. Thanks Kris.
      I do have to agree with you that some years ago, there were more than a handful of call center jobs in the US but people weren’t interested. Because people weren’t interested and workforce was scarce, some companies had to outsource to supply the manpower they need to operate their projects. I do hope that US Congress would look at the facts and come up with a fair judgement on this issue.

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